Frequently Asked Questions

How long can I expect my replacement parts order to take once it is placed?

In-stock replacement parts can be at the customer’s facility the next day. Certain replacement parts must be manufactured and we can estimate the lead time and final estimated time of arrival when providing a quote.

What are the shipping times/fees?

Shipping times/fees will vary. Please contact your sales representative.

Can I track the status of my order?

Order status information is available upon request. Please contact your sales representative.

Can I track my order once it has shipped?

Order shipping information is available upon request. Please contact your sales representative.

How do I clean/maintain my equipment?

Operation, sanitation, and maintenance is covered in our equipment manuals. Our field service department can also provide additional onsite training.